Synology On-Site Service

Synology On-Site Service powered by Computergate provides prompt hardware replacement for select Synology devices in Brisbane, Sydney, Melbourne, Adelaide, and Perth.

Get more from your warranty plan

Purchase Synology On-Site Service with your Synology device to qualify for fast replacement in case of downtime and get a professional engineer to help you on your way.

Local Experts

Consult Australia-based technical experts directly by phone or email in case of failure or malfunctions.

On-Site Installation

Sit back as Computergate's experienced technicians handle replacement of your defective unit.

Protect your business, not just your devices

Receive a replacement unit before returning your defective device and reduce system downtime to avoid costly business disruptions.

Issue replacement request

Step 1

Next business day replacement dispatch

Step 2

Receive replacement device from Synology local reseller

Step 3

Replacement by professional technicians

Check your eligibility

Synology On-Site Service is available in select Australian metropolitan areas. Check the map and fill in your address below to confirm whether premium replacement services are available in your region.

Synology On-Site Service is available at your address.

Sorry, this service is not available at your address.

The result is for reference only.

Supported devices

Synology and Computergate provide replacement services for listed devices.

RS820+, RS820RP+, RS1619xs+

RS1221+, RS1221RP+, RS2421+, RS2421RP+, RS3618xs, RS3621RPxs, RS3621xs+, SA3400, SA3600, SA3200D, UC3200, FS3400, FS3600, FS6400

RS2821RP+, RS4021xs+

Where to buy

You can purchase a service pack directly through your local reseller.

About Computergate

Computergate is Australia's leading hardware service provider with years of experience dealing with Synology products. Synology has worked with Computergate in the past to deliver the Synology Replacement Service (SRS) and is happy to continue this strong partnership to deliver a better experience for Synology users.

1300 137 585
helpdesk@computergate.services

FAQs

How do I purchase Synology On-Site Service?

How much does Synology On-Site Service cost?

I already own a Synology NAS. Can I buy Synology On-Site Service for it?

Does Synology On-Site Service cover memory expansions, network cards, and other accessories?

How to log a service call?

Any questions?

The fastest way to contact us is by filling out the online form.

Notes:Synology On-Site Service can be purchased directly through your local reseller. It is only available with a new NAS purchase and cannot be purchased separately.