Frequently asked questions about Synology Account access issues
Last updated:Nov 25, 2021
Frequently asked questions about Synology Account access issues
Login Issues
- My login authentication failed
- My account is locked because of too many failed login attempts
- I can't sign in to my Synology Account to use QuickConnect/DDNS services
- I lost/changed my mobile phone and need to disable my two-step authentication
- The password reset link has expired
- I need to recover my Synology Account because I can't get the 2-factor authentication code
Registration Issues
Account Management
Further reading
- If you are having trouble signing in to your DSM account, please refer to this article. For differences between these two accounts, you can refer to this article.