Incident History

Event
Last Updated
[C2 US Region] C2 Service Instability Due to Network Issues from 2024-10-08 14:00:00 UTC +08:00 to 2024-10-08 16:30:00 UTC +08:00
2024-10-08 16:42:18 ( UTC +08:00 )

Resolved - We identified a network issue in the US region affecting C2 services. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.

2024-10-08 16:42:18 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2024-09-04 14:10:00 UTC +08:00 to 2024-09-04 14:50:00 UTC +08:00
2024-09-30 10:03:47 ( UTC +08:00 )

Resolved - We identified a network issue in the US region affecting C2 services. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.

2024-09-04 15:27:32 ( UTC +08:00 )

Active Insight Service Outage from 2024-09-14 08:00:00 UTC +08:00 to 2024-09-15 07:38:00 UTC +08:00
2024-09-15 09:27:30 ( UTC +08:00 )

Resolved - Service is fully restored.

2024-09-15 09:27:30 ( UTC +08:00 )

Monitoring - At this stage, only the data upload functionality remains affected. Our team has applied a fix and is closely monitoring the situation. The issue is expected to gradually improve.

2024-09-14 20:11:17 ( UTC +08:00 )

Investigating - We are currently experiencing system instability, and our team is actively working to resolve the issue. This situation may affect the usage of some features. If you encounter any issues, please try again later. We apologize for the inconvenience caused.

2024-09-14 15:20:14 ( UTC +08:00 )

Active Insight Service Instability Due to Network Issues from 2024-09-04 14:10:00 UTC +08:00 to 2024-09-04 14:50:00 UTC +08:00
2024-09-04 18:30:20 ( UTC +08:00 )

Resolved - We identified a network issue in the US region affecting Active Insight service. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.

2024-09-04 18:30:20 ( UTC +08:00 )

Extened Warranty service is scheduled to undergo a server upgrade on August 20, 2024, from 12:00 PM to 12:20 PM (UTC +8). During this period, warranty registration and migration may experience brief interruptions. from 2024-08-20 11:50:00 UTC +08:00 to 2024-08-20 12:00:00 UTC +08:00
2024-08-20 12:00:24 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-08-20 12:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-08-20 11:50:00 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2024-08-20 08:56:10 ( UTC +08:00 )

Scheduled - Extened Warranty service is scheduled to undergo a server upgrade on August 20, 2024, from 12:00 PM to 12:20 PM (UTC +8). During this period, warranty registration and migration may experience brief interruptions, but services for currently registered users will remain unaffected.

2024-08-20 08:55:20 ( UTC +08:00 )

Active Insight Event Notification Service Outage from 2024-08-15 16:00:00 UTC +08:00 to 2024-08-15 18:24:00 UTC +08:00
2024-08-15 18:59:35 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-08-15 18:59:35 ( UTC +08:00 )

Investigating - We are currently experiencing instability with our service provider's network, affecting our event notification and email functionalities. Our team is actively monitoring the situation and working to resolve the issue as quickly as possible.

2024-08-15 18:22:37 ( UTC +08:00 )

[C2 US Region] C2 Service Unavailable from 2024-08-15 00:51:00 UTC +08:00 to 2024-08-15 03:10:00 UTC +08:00
2024-08-15 04:32:18 ( UTC +08:00 )

Resolved - The C2 service in the US region was unavailable from 2024-08-15 00:51:00 to 2024-08-15 03:10:00 (UTC+8) due to an issue at our Data Center. The problem has been successfully resolved. We apologize for any inconvenience caused.

2024-08-15 04:32:18 ( UTC +08:00 )

QuickConnect US region networking issue from 2024-08-14 12:10:00 UTC +08:00 to 2024-08-14 12:30:00 UTC +08:00
2024-08-14 14:01:42 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-08-14 14:01:42 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2024-08-14 12:10:00 UTC +08:00 to 2024-08-14 12:30:00 UTC +08:00
2024-08-14 13:56:01 ( UTC +08:00 )

Resolved - Due to unstable network issues, accessing C2 services might encounter timeouts or delays.

2024-08-14 13:56:01 ( UTC +08:00 )

Synology Store will undergo a scheduled server upgrade on July 23, 2024, from 11:00 AM to 12:00 PM (UTC +8). We recommend checking your order status after the maintenance period. from 2024-07-23 11:00:00 UTC +08:00 to 2024-07-23 11:30:00 UTC +08:00
2024-07-23 11:40:00 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2024-07-23 11:38:12 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-07-23 11:30:00 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2024-07-23 11:03:00 ( UTC +08:00 )

Scheduled - Synology Store will undergo a scheduled server upgrade on July 23, 2024, from 11:00 AM to 12:00 PM (UTC +8). We recommend checking your order status after the maintenance period.

2024-07-23 11:02:39 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-07-23 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-07-23 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-07-23 11:00:00 ( UTC +08:00 )

Scheduled - Synology Store will undergo a scheduled server upgrade on July 23, 2024, from 11:00 AM to 12:00 PM (UTC +8). We recommend checking your order status after the maintenance period.

2024-07-23 08:40:04 ( UTC +08:00 )

Synology Account Service Unstable from 2024-07-05 10:36:00 UTC +08:00 to 2024-07-05 11:00:00 UTC +08:00
2024-07-05 11:00:15 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-07-05 11:00:15 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2024-07-05 10:37:53 ( UTC +08:00 )

QuickConnect Singapore region networking issue from 2024-06-19 15:55:00 UTC +08:00 to 2024-06-19 18:20:00 UTC +08:00
2024-06-19 20:09:55 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-06-19 20:09:55 ( UTC +08:00 )

Investigating - We have detected an issue with the traffic on the QuickConnect relay server in the Singapore region. We are currently asking the ISP to investigate. Users utilizing the QuickConnect relay server in this region may experience connection issue. We apologize for any inconvenience caused.

2024-06-19 17:57:14 ( UTC +08:00 )

[Synology Update] Service Unstable from 2024-05-31 16:00:00 UTC +08:00 to 2024-06-03 09:30:00 UTC +08:00
2024-06-04 11:51:01 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-06-04 11:51:01 ( UTC +08:00 )

Active Insight Service Outage from 2024-05-21 11:27:00 UTC +08:00 to 2024-05-21 12:12:00 UTC +08:00
2024-05-22 17:38:54 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-05-22 17:38:54 ( UTC +08:00 )

Active Insight Service Outage from 2024-05-20 03:07:00 UTC +08:00 to 2024-05-20 06:27:00 UTC +08:00
2024-05-20 09:30:35 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-05-20 09:30:35 ( UTC +08:00 )

Synology Account is under maintenance from 2024-05-08 06:00:00 UTC +08:00 to 2024-05-08 10:00:00 UTC +08:00
2024-05-08 10:16:58 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-05-08 10:16:58 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2024-05-08 08:38:50 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2024-05-08 08:04:04 ( UTC +08:00 )

Synology Account Service Unstable from 2024-04-29 14:55:00 UTC +08:00 to 2024-04-29 15:30:00 UTC +08:00
2024-04-30 17:09:22 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-04-29 15:33:00 ( UTC +08:00 )

[Synology Update] Service Unstabled Due to Unexpected Requests from 2024-04-02 17:35:00 UTC +08:00 to 2024-04-03 18:01:00 UTC +08:00
2024-04-03 19:01:47 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-04-03 19:01:47 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:51:12 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:48:09 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:47:41 ( UTC +08:00 )

QuickConnect scheduled server upgrade from 2024-03-28 09:00:00 UTC +08:00 to 2024-03-28 11:00:00 UTC +08:00
2024-03-28 11:00:36 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-03-28 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-03-28 09:00:00 ( UTC +08:00 )

Scheduled - QuickConnect service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration or new connections, but existing users' service won't be affected.

2024-03-27 16:44:27 ( UTC +08:00 )

DDNS service scheduled server upgrade from 2024-03-28 09:00:00 UTC +08:00 to 2024-03-28 11:00:00 UTC +08:00
2024-03-28 11:00:36 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-03-28 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-03-28 09:00:00 ( UTC +08:00 )

Scheduled - DDNS service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in DDNS registration or new connections, but existing users' service won't be affected.

2024-03-27 16:46:24 ( UTC +08:00 )

QuickConnect service is scheduled to undergo a server upgrade from 2024-02-29 09:00:00 UTC +08:00 to 2024-02-29 15:00:00 UTC +08:00
2024-02-29 17:55:58 ( UTC +08:00 )

Scheduled - QuickConnect service is scheduled to undergo a server upgrade on February 29, 2024, from 9:00 a.m. to 15:00 p.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration, but currently registered users' services will not be affected.

2024-02-29 17:51:06 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-02-29 15:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-02-29 09:00:00 ( UTC +08:00 )

Synology Account Service Unstable from 2024-02-17 04:43:00 UTC +08:00 to 2024-02-17 08:55:00 UTC +08:00
2024-02-17 10:18:02 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-02-17 10:18:02 ( UTC +08:00 )

QuickConnect service is unstable due to network outage of ISP from 2023-12-22 04:53:00 UTC +08:00 to 2023-12-22 09:10:00 UTC +08:00
2023-12-22 15:06:19 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-12-22 15:06:19 ( UTC +08:00 )

Synology Account Service Unstabled from 2023-12-21 04:25:00 UTC +08:00 to 2023-12-21 06:05:00 UTC +08:00
2023-12-21 11:42:41 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-12-21 11:42:41 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2023-11-18 20:00:00 UTC +08:00 to 2023-11-20 14:20:00 UTC +08:00
2023-11-20 14:54:18 ( UTC +08:00 )

Resolved - Due to unstable network issues, accessing C2 services might encounter timeouts or delays.

2023-11-20 14:54:18 ( UTC +08:00 )

DDNS service is unstable due to network outage of ISP from 2023-11-09 00:26:00 UTC +08:00 to 2023-11-09 00:40:00 UTC +08:00
2023-11-09 09:28:23 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-11-09 09:28:23 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-11-09 00:42:50 ( UTC +08:00 )

[Synology Update] Service Unstable due to data volume abnormal from 2023-10-27 17:45:00 UTC +08:00 to 2023-10-28 13:15:00 UTC +08:00
2023-10-28 14:10:57 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-10-28 14:10:57 ( UTC +08:00 )

[Synology Update] Service Unavailable from 2023-10-14 18:55:00 UTC +08:00 to 2023-10-16 09:40:00 UTC +08:00
2023-10-16 10:05:06 ( UTC +08:00 )

Resolved - Update service is unavailable due to database connection problem

2023-10-16 10:04:31 ( UTC +08:00 )

[DDNS] DDNS Service Instability Due to Network Issues from 2023-10-14 16:30:00 UTC +08:00 to 2023-10-14 18:30:00 UTC +08:00
2023-10-14 19:20:10 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-10-14 19:20:10 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-10-14 17:57:13 ( UTC +08:00 )

[DDNS] DDNS service is unavailable due to caching server connectivity issues from 2023-10-06 01:46:00 UTC +08:00 to 2023-10-06 09:43:00 UTC +08:00
2023-10-06 09:49:29 ( UTC +08:00 )

Resolved - "Synology DDNS service experienced a connectivity issue with its cache server but is now fully restored and operational."

2023-10-06 09:49:29 ( UTC +08:00 )