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Knowledge Center

Creating Channels and Conversations

Channels and conversations are used for different purposes. A channel is where a group of people can discuss a specific topic. A conversation is a private message system where you can chat with one person or a small group of people, and a bot conversation is a one-on-one conversation between you and the bot.

To quickly find and enter a channel or conversation:

  1. Click on the Find button at the top of the left sidebar. You can also use the keyboard shortcut Ctrl + K.
  2. In the Find window that appears, you can switch between the All, Channels, or Conversations tabs. In all three tabs, unread messages will show up at the top of the list, with the most recent messages shown first.
  3. Search for conversations or channels by entering keywords, usernames, or nicknames in the search box at the top.
  4. Click on a channel or conversation to enter it.

To enter, join, or create a channel:

  1. Click on the Add channel icon on the right side of CHANNELS to view all available channels.
  2. You can do any of the following:
    • Select a channel you have previously joined or wish to enter.
    • Preview any public channels you have not previously joined by clicking on the channel name.
    • Search for a channel in the search box at the upper-right corner.
  3. If you are unable to locate a suitable channel, you can create a new one by clicking on Create at the upper-left corner.
    • Select the Channel type. You have the option to make the channel visible only to members by selecting Private channel.
    • A Channel name is required and must be unique.
    • The Purpose field is optional.
    • Select members to join your channel from the drop-down menu in the Invitations field.

Note:

  • A Private channel is visible only to channel members. Non-members can join only upon invitation.
  • A Public channel is visible to all members and anyone can join without an invitation.

To create a conversation:

  1. Click on the Add conversation icon on the right side of CONVERSATIONS to view all the members in Synology Chat.
  2. You can do any of the following:
    • Select a member or members to talk to by clicking on their names.
    • Search for members or conversation groups by username or nickname in the search box at the upper-right corner.
  3. Click Chat at the bottom-right corner to start the conversation.

Note:

  • A conversation is limited to nine members, including the creator.
  • If you exceed the limit, you will be directed to create a channel instead.

To enter a 1-on-1 conversation with a deactivated user:

  1. Click on the Add conversation icon on the right side of CONVERSATIONS.
  2. Click the downward arrow next to Conversations to open the drop-down menu.
  3. Select Deactivated user to view all conversations you had with deactivated users.
  4. You can do any of the following:
    • Click on the name of a deactivated user to view your conversation with them.
    • Search for deactivated users by username or nickname in the search box at the upper-right corner.

Note:

  • Operations are limited in the conversations with deactivated users.
  • Group conversations that include deactivated users will be listed in the general conversation list instead of the deactivated user list.

To create a bot conversation:

  1. Click on the Add bot conversation icon on the right side of BOTS to view all the bots in Synology Chat.
  2. You can click on the name of a bot to start a conversation with it or search for bots in the search box at the upper-right corner.

Note:

  • Bots cannot be added to a group conversation or channel.
  • The message bar of a bot conversation will be disabled if the bot's outgoing URL is not configured.
  • A bot that is hidden from the bot list will re-appear on the list only when it actively starts a conversation with you.