Synology Chat Client

Synology Chat Client is a feature-rich desktop native client developed for Windows, MacOS, and Linux platforms, allowing you to enjoy the instant messaging service on your PC. Before using this desktop application, install the Chat package on your Synology product; afterward, download this desktop application from Synology's Download Center (under Desktop Utilities) and install it on your client computer.

Note:

  • To install and manage Synology Chat and Synology Chat Admin Console on your Synology device, log in to DSM as admin (or a user belonging to the administrators group) and go to Package Center to install Synology Chat Server. Click the Help icon on the upper-right for more information.

To set up the desktop application:

Download and install the desktop application from Synology's Download Center and then follow the instructions in this section to configure the application.

  1. To launch the setup wizard, do either of the following:
    • On your Windows computer, go to Start > All Programs > Synology Chat Client to launch the setup wizard.
    • On your Mac, go to Finder > Applications > Synology Chat Client to launch the setup wizard.
    • On your Linux, go to Dash > Applications > Internet > Synology Chat Client to launch the setup wizard.
  2. Click Next to continue.
  3. Enter the IP address, QuickConnect ID, Username and Password of your Synology server.
  4. Select whether you want to secure your connections with HTTPS and whether you want to log in automatically or with a guest account.
  5. Click Log in to connect to the Synology server.
  6. After you have logged in, do either of the following to configure the settings:
    • On your Windows computer, click the upper-left icon and select Settings.
    • On your Mac or Linux, go to the menu bar and select Settings.

To use the rich features

The user interface of the desktop client is identical to that of the web browser version; thus, no extra effort is required to learn and become familiar with the desktop application's user flow. Consult the following links from the Help articles of the Synology Chat Server package for detailed information on how to use the features:

Note:

  • To manage Synology Chat Admin Console, log in to DSM as a user belonging to the administrators group.

To take screenshots:

The screenshot feature allows you to capture images from your screen and share them effortlessly, making communication easier. Do the following to take screenshots:

  1. Click the Screenshot icon at the bottom-right of the text field, and select Screenshot or Hide window and take screenshots according to your needs.
  2. Use your mouse to crop a certain area of your screen, and select Upload, Cancel, or Save to respectively upload the screenshot to the channel or conversation you are in, cancel it and retake the screenshot, or save it to your desired destination. Press the Esc key to close the screenshot.

To manage download tasks:

This desktop application is equipped with a built-in file download queue, allowing you to keep track of the downloaded files. The files can be opened and the folders where the files are stored can be shown with a simple click.

  1. Select the file you want to download from a conversation window or by going to Bulletin > Files.
  2. Click Download.
  3. Click the Downloads icon on the left side of the search bar to open the list showing the download tasks.
    • To cancel downloading a file, click the Cancel icon to cancel the file that is being downloaded.
    • To re-download a file, click the Retry icon to redownload the cancelled or failed task.
  4. Click the file to open it after successful download, or click Show in folder to open the folder where the file is stored.
  5. Click the Clear completed items icon to clear all the completed download tasks. Only the files that are still being downloaded will be listed.