Contact Us | Synology Inc.

Select the inquiry type and get in touch with us.

Technical Support

Get help with technical issues, apply for Synology Replacement Service (SRS), and have your usage questions answered by our experts.

Ask questions via LiveChat and get help from our technical support engineers.

Talk to Synology expert over the phone to resolve your technical issues.

Get help with technical issues, apply for Synology Replacement Service (SRS), and have your usage questions answered by our experts.

Ask questions via LiveChat and get help from our technical support engineers.

Talk to Synology expert over the phone to resolve your technical issues.

Discuss with our sales team for your business or personal needs.

Tell us why you love Synology and suggest features you want to see on our products.

Give us your feedback or report issues from the website.

Suggest a device to be tested for compatibility with our devices

Have an interesting business proposal or want to join as a partner?

Submit security-related questions or report security issues to Synology.

Ask about our privacy policy and how we handle your data securely

Get the details of all Synology's subsidiary offices around the world.

Notes:

Synology will not provide technical support in the following situations:

Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
End-of-Life products: Refer to the “DSM Update” column on Product Support Status page.
The product has been disassembled without prior authorization from Synology.
Issues caused by using non-genuine Synology products, software, or applications.