Synology Store
Your one-stop shop for Synology essentials
Shop with us for these reasons
Free shipping
Free standard shipping1 on orders of €200 and above.
Optional expedited delivery
Get your order as early as next day
30-day return policy
30-day moneyback guarantee for all orders2
Warranty by Synology
Direct technical support and RMA service
Frequently asked questions
Delivery
Payment
Returns & Refunds
Order Management
Delivery
Where does Synology Store ship to?
When will I receive my products after placing an order?
Do I need to pay for shipping?
Why am I being charged a handling fee?
Can I change my shipping address after my order is placed?
Payment
What payment methods are available for Synology Store?
Can I change my payment method after placing the order?
Returns & Refunds
What is Synology Store's return policy?
What is the return process?
What should I do if I receive a defective product or a product with missing accessories?
When will I receive my refund after applying for a return?
Do you issue credit notes when refunds are made?
Order Management
Where can I check my order status?
Can I track my delivery?
Can I cancel my order right after purchase?
Can I modify my order?
Where can I find my invoice?
More Information
Notes:
Orders with shipping addresses in Andorra, Cyprus, Greece, Ireland, Liechtenstein, Portugal, and Switzerland are not eligible for free shipping.
Some conditions may apply. See our Sales Policy for more info.
The discounted amounts for all promotions will be confirmed during checkout. Each promotion cannot be combined with any other promotional codes or concurrent bundle offers, including but not limited to special prices, bundle combinations, or other cart-level discounts. Additionally, once used, no promotions will be reinstated, including orders that have been returned and successfully refunded. Note that eligible models and quantities may vary by region; please contact your local store for more information. Synology Store reserves the right to cancel or modify the promotion at any time without prior notice and to reject any order placed at any time. Synology Store retains the right to the final interpretation of all promotion details.