Just have to say what amazing support you have. You actually read my message and looked into it and didn't write a load of rubbish, absolutely amazing
Just have to say what amazing support you have. You actually read my message and looked into it and didn't write a load of rubbish, absolutely amazing, probably the best technical support I have ever had!! Thanks, Daniel
I recently had cause to call Synology Technical Support. A short time later I received a survey to complete about my experience. I duly clicked on
I recently had cause to call Synology Technical Support. A short time later I received a survey to complete about my experience. I duly clicked on the link and answered the ONE question in the survey. I found this very frustrating as I consider that it did not allow me to tell you what a fantastic service I received from James Howe within your Technical Support team. As a relative newcomer to NAS I had many questions which were all answered by James with clarity, patience and sensitivity. This is exactly what customers want, whether they are newcomers or not. James has a very good manner and put me at ease, not fearing to ask "stupid questions" which is often the case when you call technical helplines. I must add that I spoke with another member of the Technical Support team before Christmas who was equally helpful, unfortunately I don't have his name, perhaps James may know? I have spoken to several friends about my experience and indeed one has now bought a Synology NAS. In conclusion I consider that James (and colleague) are great ambassadors for Synology UK, perhaps a testament to your recruitment selection and training policy, regardless they have my deep appreciation for their assistance. Regards Ronnie Motherwell
I'd like to take this opportunity to thank you for your help. This was the second time I have obtained help from Synology Support and on both occasion
I'd like to take this opportunity to thank you for your help. This was the second time I have obtained help from Synology Support and on both occasions, I can only describe the quality of the assistance given as truly excellent. Thanks once again. John
Daniel Yallop