Your Privacy Matters

The General Data Protection Regulation (GDPR) was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy, and to reshape the way organizations approach data privacy. Learn more about data protection in Europe here.

Synology has taken necessary measures to comply with GDPR. Some of the noticeable changes include Synology Account and payment integration.

Synology Account is the central hub for all Synology services. Your technical inquiries and past attendance of Synology events can all be found within. Everything is centralized and easier to keep track of.

Synology has also introduced a refined and more user-friendly payment service. You are able to save and remove saved payment methods for license purchases and for other support requests.

Synology holds itself to high standards in handling and processing personal information. Data collected is in order to provide you with our products or services. Information is collected only at your consent. Examples of data we collect and store include:

Synology may share your information with strategic partners to provide products and services. Your information is only shared to third parties only with your consent or for performance of contract.

Synology process data both within the European Union and outsides of the European Union. Synology has an inter-company agreement on the transfer and processing of personal data to ensure EEA personal data is adequately protected in accordance with applicable data protection law.

Synology's services are generally provided on an opt-in basis, with required and collected information differing on a per service basis. In addition, you can subscribe to receive certain product- and service-specific information and also choose to receive general communications.

You may make these requests by submitting a request through your Synology Account or through our website. Upon receipt, we will evaluate your request and inform you how we intend to proceed.

Synology employs multiple methods of data protection in order to minimize the risk of misuse. When our employees directly handle, or access your personal information, we do so on secured networks and through fine-grained permission control to limit who can access your information. When data is no longer required to provide services, Synology erases the data in a secured manner.

Synology products and services are targeted at professionals and are not designed nor intended to be used by children under 13 years of age. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.

Synology may make amendments to this document when needs arise. Whenever this happens, we'll provide a brief overview of the changes through direct notice and website announcement. You are encouraged to regularly review this Privacy Statement to understand how your data is handled.