Extended Warranty Plus

Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices.

Check eligibility

Get more from your warranty plan

Activate Extended Warranty Plus within 90 days of your device purchase to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it.

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Extended coverage

Rely on up to five years of Synology-certified support.

Expedited service

Handle returns directly with Synology.

Optional advanced replacement

Receive a replacement unit before sending in your current one.

Add peace of mind to your investment

Extend your warranty an additional two years for up to five years of protection, maximizing return on investment with ensured high-quality performance.

Direct, one-stop service

Extended Warranty Plus provides a seamless support process. Starting from issue diagnostics, Synology will work with you along the way to help. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.

Minimize disruptions with faster replacements

Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Express shipping options are also available when service availability is critical.

Replacement issued

Step 1

Receive replacement unit from Synology

Step 2

Transfer essential data and services

Step 3

Return faulty unit within 28 days

Check your eligibility

Extended Warranty Plus is available in select regions. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.

Eligible countries

United States
Canada

Andorra
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
North Macedonia
Monaco
Montenegro
Netherlands
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Iceland
Norway
United Kingdom

Eligible models

FAQs

How do I purchase Extended Warranty Plus? You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. How much does Extended Warranty Plus cost? The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. The total cost will be confirmed during the registration process. Are drives and optional accessories covered by Extended Warranty Plus? No. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Additional accessories, including hard drives, SSD, and RAM modules, are not covered. Where should I send my device for replacement? Defective products must be returned to the service center designated by Synology in Germany, and the US depending on the user's registered Extended Warranty Plus service location. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Can I migrate Extended Warranty Plus coverage from one product to another? No. Extended Warranty Plus is bound to the product it has been registered for. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. How can I check the status of my Extended Warranty Plus? You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. What is the difference between EW201/EW202 Extended Warranty and Extended Warranty Plus? Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times.

Upgrade to faster and more convenient device protection

Notes:Applies with proof of purchase available. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date.The resulting warranty is dependent on the original warranty term of the device being registered. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. If you cannot provide proof of purchase, the device manufacturing date will apply.Defective products must be returned to the service center designated by Synology in Germany, and the US depending on the user's registered Extended Warranty Plus service location. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology.Express shipping is a paid add-on available in select countries only.Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus.Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered.Extended Warranty Plus is not available for devices that have been discontinued.