Synology Chat Technical Specifications

Application component

Synology Chat

Features

Privately own an instant messaging system for an efficient communication experience not only through words, but also via emoji, stickers, reactions, hashtags, and much more
Channels and conversations can be created to meet different purposes
Manage and organize the various amounts of messages and information by pinning important messages and files, viewing URLs and threads in separate sections, bookmarking messages, creating reminders and scheduled messages, and more
Channels and conversations can be encrypted to enhance message privacy and to prevent administrators from accessing messages in encrypted channels and conversations
Custom integration allows for configuration of incoming and outgoing webhooks, bots, and slash commands

Specifications

Channel: Intended for a group of people gathering together due to similar interests or aims (No limit for the number of members in a channel)
Conversation: Intended for one-on-one interactions or communication between a small group of people (No invitation needed)
Modify sent message: The admin can enable this option to allow users to edit or delete messages. If enabled, users can modify messages either sent in the last 24 hours or all messages. If not enabled, users are prohibited from modifying any messages they have sent
Hashtag: Add emphasis to existing messages or mark them
Mention: Notify another user of a message by typing their username preceded by the "@" symbol
Reaction: React to messages with emoji and stickers
File upload: Upload files from Synology NAS and other devices with a description
File links: Add file links from Synology Drive directly into messages
Snippet: Add content in a selected snippet type and display it as a message preview
Scheduled message: Messages can be scheduled and sent in the general message format to designated channels or conversations
Poll: Gather members' opinion by creating polls or polls with file attachments
Thread: Leave comments on messages, files, or snippets to start a discussion thread
Forward message: Messages can be forwarded to other channels or conversations
Pin message: Pin an important message to announce it and view the pinned message at the Bulletin section in conversations and channels
Bookmark: Apply bookmark to a message to view it at the My Collection section in channels and conversations
Formatted text: Enrich the messaging experience by creating
- Bold texts with asterisks
- Italic texts with underscores
- Strikethrough text with tildes
- Bullet-point lists by prefacing each item with an asterisk and a blank space
- Indentation or blockquotes by prefacing the beginning of a message with an angle bracket
- Fixed-width texts by wrapping backticks around a message
Third-party video conference: Start a third-party video conference by entering /jitsi or /jumpchat in the text field of any channel or conversation
Integration with Synology Calendar: Integration with Synology Calendar on Synology NAS to facilitate event creation and management
Profile and nickname: Set a personalized profile and a nickname for easier recognition
Notification: Customize notification settings for different conversations and channels
- All (Notification will be sent whenever a message is received)
- When someone mentions me or comments on the subscribed threads (Notification will be sent when the user is specifically mentioned in a message or a subscribed thread has new comments)
- When someone mentions me (Notification will be sent when the user is specifically mentioned in a message)
- None (No notifications will be sent)
Guest account: External users can sign in via guest accounts to join in discussions
Snooze: Mute push notifications from all client devices including mobile apps and web browsers
Wallpaper and theme: Select a desired theme and wallpaper
Offline status: Set the status to away and be undisturbed for a specific period
Integration in Synology Chat: Custom integration features include
- Incoming and outgoing webhooks to post messages from external sources into Chat and to send relevant data from Chat to an external URL
- Slash commands to trigger outgoing webhooks
- Bots to start one-on-one conversations, post messages sent from external sources, and more
Search: Instantly find specific messages with the powerful search tool that allows searches by
- Attributes (Include operators such as has, file type, hashtag)
- Conversations (Include operators such as in, from, mention)
- Time (Include operators such as before, after)
Encryption: Channels and conversations can be encrypted to make the messages unavailable to the administrator
- Private key for encrypted channels or conversations can be reset or renewed if the key is lost or not secure
Archive message: Existing messages can be archived before inviting a new member to join in a private channel (Messages in public channels and conversations can also be archived)
Safe browsing: Supports Google Safe Browsing to automatically check the safety of the posted URLs and trigger warnings for unsafe URLs

Limitations

Maximum word count for poll question and option: 120 characters
Maximum number of members in a conversation: 9 members (The system will direct the user to create a channel when the number of members reaches the limit in a conversation)
Maximum number of ChatBot is 5 for each Synology Chat Server

Synology Chat Admin Console

Features

Centralized channel and conversation management to hide, show, or close channels
Guest Manager to manage all the guest accounts in Synology Chat
Messages from unencrypted channels and conversations can be audited and deleted
Customized retention period to automatically delete all old content from a specified period
Operation log and audit log to check the activities of general users and operations performed by administrators

Specifications

Channel management: Allows administrators to hide, show, or close channels, including system channels, public channels, and private channels
Lookup: Allows administrators to use search operators to look up certain messages and choose to delete or hide the messages from users
Operation log: Allows administrators to view records of general users' activities
Audit log: Allows administrators to view administrative records, such as Lookup operations
Account type: Supports importing either Local, LDAP, or Domain users
Auto-add users: Users are automatically added into Chat immediately after they're given privileges
Message modifications: Administrators can decide whether to allow users to modify sent messages. If yes, whether all messages or only messages sent in the last 24 hours can be modified
Auto-deletion: Allows administrators to set up a retention period to automatically delete all old content from a specified period
Guest Manager: Allows administrators to enable guest users and to manage all the guest accounts in Synology Chat
Encrypted channel: Allows administrators to enable end-to-end encryption for channels and conversation in Synology Chat (Messages from encrypted channels and conversations will not be available to administrators)
Upload from Synology NAS: Allows administrators to enable users of Synology Chat to upload files from Synology NAS (For example, from shared folders)
File link from Synology Drive: Allows administrators to enable file links from Synology Drive to be inserted into messages in Synology Chat
Maximum limit of file upload: Allows administrators to configure file upload size limit

Affiliated Utility

Synology Chat (Mobile)

Features

Mobile application for Synology Chat to provide an efficient communication experience through text, reactions/emoji, hashtags and much more
Channels and conversations, both encrypted or unencrypted, for one-on-one interactions or to gather people with similar goals into groups
Message threads to allow direct comments on specific messages and to receive the latest updates via notifications from subscribed threads
Photos, videos, and files can be uploaded to liven conversations and channels
Snooze schedule to mute notifications

Specifications

Channel: Intended for a group of people gathering together due to similar interests or aims (No limit for the number of members in a channel)
Conversation: Intended for one-on-one interactions or communication between a small group of people (No invitation needed)
Modify sent message: The admin can enable this option to allow users to edit or delete messages. If enabled, users can modify messages either sent in the last 24 hours or all messages. If not enabled, users are prohibited from modifying any messages they have sent
Unread section: Easily check for unread messages in this section
Voice message: Allows recording audio messages up to 60 seconds with the ability to playback the recording
Hashtag: Add emphasis to existing messages or mark them
Mention: Notify another user of a message by typing their username preceded by the "@" symbol
Reaction: React to messages with emoji and stickers
File upload: Upload files from mobile device with added description
Snippet: Add content in a selected snippet type and display it as a message preview
Scheduled message: Messages can be scheduled and sent in the general message format to designated channels or conversations
Poll: Gather members' opinion by creating polls or polls with file attachments
Thread: Leave comments on messages, files, or snippets to start a discussion thread
Forward message: Messages can be forwarded to other channels or conversations
Pin message: Pin an important message to announce it and view the pinned message at the Bulletin section in conversations and channels
Bookmark: Apply bookmark to a message to view it at the My Collection section in channels and conversations
Third-party video conference: Start a third-party video conference by entering /jitsi or /jumpchat in the text field of any channel or conversation
Integration with Synology Calendar: Integration with Synology Calendar on Synology NAS to facilitate event creation and management
Profile and nickname: Set a personalized profile and a nickname for easier recognition
Notification: Customize notification settings for different conversations and channels
- All (Notification will be sent whenever a message is received)
- When someone mentions me or comments on the subscribed threads (Notification will be sent when the user is specifically mentioned in a message or a subscribed thread has new comments)
- When someone mentions me (Notification will be sent when the user is specifically mentioned in a message)
- None (No notifications will be sent)
Snooze: Mute push notifications
Advanced search: Use keywords to search conversations and channels
Encryption: Channels and conversations can be encrypted to make the messages unavailable to the administrator
- Private key for encrypted channels or conversations can be reset or renewed if the key is lost or not secure
Archive message: Existing messages can be archived before inviting a new member to join in a private channel (Messages in public channels and conversations can also be archived)
Phone number in message: Initiate calls by tapping on phone numbers in messages
Passcode: Set up a passcode for data protection (Fingerprint scanner supported)
Cache management: Allows users to set up a storage limit for images and files
Outgoing image quality: Allows sending images in original quality or with compression to conserve data usage
Safe browsing: Supports Google Safe Browsing to automatically check the safety of the posted URLs and trigger warnings for unsafe URLs

Synology Chat Client

Features

Desktop client for Synology Chat to provide an efficient communication experience through not only words but also reactions/emoji, hashtags and much more
Channels and conversations can be created to meet different purposes
Various amounts of messages and information can be managed and organized by pinning important messages and files, viewing URLs and threads in separate sections, bookmarking messages, creating reminders and scheduled messages, and more
Channels and conversations can be encrypted to enhance message privacy and to prevent administrators from accessing messages in encrypted channels and conversations
Custom integration allows for configuration of incoming and outgoing webhooks, bots, and slash commands

Specifications

System requirements
- iOS: 11.0 or above
- Android: 8.0 or above

Supported operating systems:
- Windows 7 and Windows 10
- macOS 10.13 and above
- Ubuntu 18.04 and above (officially supported versions)
Channel: Intended for a group of people gathering together due to similar interests or aims (No limit for the number of members in a channel)
Conversation: Intended for one-on-one interactions or communication between a small group of people (No invitation needed)
Modify sent message: The admin can enable this option to allow users to edit or delete messages. If enabled, users can modify messages either sent in the last 24 hours or all messages. If not enabled, users are prohibited from modifying any messages they have sent
Screenshot: Capture and share screenshots to facilitate communication
Hashtag: Add emphasis to existing messages or mark them
Mention: Notify another user of a message by typing their username preceded by the "@" symbol
Reaction: React to messages with emoji and stickers
File upload: Upload files from Synology NAS and other devices with a description
File download: Download files to folders on the client computer
File links: Add file links from Synology Drive directly into messages
Snippet: Add content in a selected snippet type and display it as a message preview
Scheduled message: Messages can be scheduled and sent in the general message format to designated channels or conversations
Poll: Gather members' opinion by creating polls or polls with file attachments
Thread: Leave comments on messages, files, or snippets to start a discussion thread
Forward message: Messages can be forwarded to other channels or conversations
Pin message: Pin an important message to announce it and view the pinned message at the Bulletin section in conversations and channels
Bookmark: Apply bookmark to a message to view it at the My Collection section in channels and conversations
Formatted text: Enrich the messaging experience by creating
- Bold texts with asterisks
- Italic texts with underscores
- Strikethrough text with tildes
- Bullet-point lists by prefacing each item with an asterisk and a blank space
- Indentation or blockquotes by prefacing the beginning of a message with an angle bracket
- Fixed-width texts by wrapping backticks around a message
Third-party video conference: Start a third-party video conference by entering /jitsi or /jumpchat in the text field of any channel or conversation
Integration with Synology Calendar: Integration with Synology Calendar on Synology NAS to facilitate event creation and management
Profile and nickname: Set a personalized profile and a nickname for easier recognition
Notification: Customize notification settings for different conversations and channels
- All (Notification will be sent whenever a message is received)
- When someone mentions me or comments on the subscribed threads (Notification will be sent when the user is specifically mentioned in a message or a subscribed thread has new comments)
- When someone mentions me (Notification will be sent when the user is specifically mentioned in a message)
- None (No notifications will be sent)
Guest account: External users can sign in via guest accounts to join in discussions
Snooze: Mute push notifications from all client devices including mobile apps and web browsers
Wallpaper and theme: Select a desired theme and wallpaper
Offline status: Set the status to away and be undisturbed for a specific period
Integration in Synology Chat: Custom integration features include
- Incoming and outgoing webhooks to post messages from external sources into Chat and to send relevant data from Chat to an external URL
- Slash commands to trigger outgoing webhooks
- Bots to start one-on-one conversations, post messages sent from external sources, and more
Search: Instantly find specific messages with the powerful search tool that allows searches by
- Attributes (Include operators such as has, file type, hashtag)
- Conversations (Include operators such as in, from, mention)
- Time (Include operators such as before, after)
Encryption: Channels and conversations can be encrypted to make the messages unavailable to the administrator
- Private key for encrypted channels or conversations can be reset or renewed if the key is lost or not secure
Archive message: Existing messages can be archived before inviting a new member to join in a private channel (Messages in public channels and conversations can also be archived)
Safe browsing: Supports Google Safe Browsing to automatically check the safety of the posted URLs and trigger warnings for unsafe URLs

Limitations

Maximum word count for poll question and option: 120 characters
Maximum number of members in a conversation: 9 members (The system will direct the user to create a channel when the number of members reaches the limit in a conversation)
Supports the slash commands of /jitsi and /jumpchat to integrate services offered by third-party providers (Visit the official websites of these providers for more details)
Maximum number of ChatBot is 5 for each Synology Chat Server