Synology Store

• Physical products will be shipped within 1-2 business days after order confirmation, but the timeframe may be longer due to holidays or other circumstances.
• Non-physical products (such as virtual license keys) will be sent to the email address linked to your Synology Account once the order is confirmed. Please store your license key in a secure location to prevent unauthorized access or loss. Synology will not send a replacement for lost license keys.

• Visa, Mastercard, or American Express credit cards and debit cards
• Apple Pay

All products sold by Synology Store can be returned within 30 days from the invoice date. Before returning an item, please note:

• When returning bundled products, all items in the bundle must be returned together.
• Products received as part of any promotions must also be returned.
• Unsealed software or licenses are not eligible for return.
• Activated non-physical products (such as license keys) are not eligible for return.
• Before returning a device, ensure all data has been erased from it, including but not limited to HDDs, SSDs, and other devices with data storage capacity.

Refer to the Synology Store Sales Policy for more details.

1. Sign in to your Synology Account. Go to Subscriptions & Orders > Synology Store, find your order and click it to view order details. The "Return items" button will be available if it is currently within 30 days of the purchase date (invoice date).

2. After applying for a return, follow the provided instructions and pack the product(s) in its original packaging with the original components along with return documents, and mail it back to us. You will be responsible for the return shipping cost and insurance if any.

Upon receiving your return, we will inspect the returned items and confirm your return request. If the return is approved, the refund process will start immediately. Please note that any original shipping fees will not be refunded.

For more details, see our Synology Store Sales Policy