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Technical Support
Technical Support

Technical Support

Get help with technical issues, apply for Synology Replacement Service (SRS), and have your usage questions answered by our experts.
LiveChat

LiveChat

Ask questions via LiveChat and get help from our technical support engineers.
Phone

Phone

Talk to Synology expert over the phone to resolve your technical issues.
Product Inquiries
Product Inquiries

Product Inquiries

Discuss with our sales team for your business or personal needs.
Feature Suggestion

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on our products.
Report a website error

Report a website error

Give us your feedback or report issues from the website.
Compatibility Suggestion

Compatibility Suggestion

Suggest a device to be tested for compatibility with our devices

*No replies will be sent
Partners
Business & Partnership

Business & Partnership

Have an interesting business proposal or want to join as a partner?
Marketing & Media

Marketing & Media

Contact us for any marketing and public relation queries.
Security
Contact Synology PSIRT

Contact Synology PSIRT

Submit security-related questions or report security issues to Synology.
Privacy Inquiries

Privacy Inquiries

Ask about our privacy policy and how we handle your data securely

Technical Support

Get help with technical issues, apply for Synology Replacement Service (SRS), and have your usage questions answered by our experts.

LiveChat

Ask questions via LiveChat and get help from our technical support engineers.

Phone

Talk to Synology expert over the phone to resolve your technical issues.

Product Inquiries

Discuss with our sales team for your business or personal needs.

Feature Suggestion

Tell us why you love Synology and suggest features you want to see on our products.

Report a website error

Give us your feedback or report issues from the website.

Compatibility Suggestion

Suggest a device to be tested for compatibility with our devices

*No replies will be sent

Business & Partnership

Have an interesting business proposal or want to join as a partner?

Marketing & Media

Contact us for any marketing and public relation queries.

Contact Synology PSIRT

Submit security-related questions or report security issues to Synology.

Privacy Inquiries

Ask about our privacy policy and how we handle your data securely

Synology Offices

Get the details of all Synology's subsidiary offices around the world.

Office Location

Notes:

Synology will not provide technical support in the following situations:
  1. Issues caused by using third-party RAM, or using drives or PCIe cards not included in the Product Compatibility List.
  2. End-of-Life products: Refer to the “DSM Update” column on Product Support Status page.
  3. The product has been disassembled without prior authorization from Synology.
  4. Issues caused by using non-genuine Synology products, software, or applications.